Guest Services Associate
  GSH FACILITIES MANAGEMENT (M) SDN. BHD.
  Hospitality
   Eaton Residences by Sutera@KLCC, Jalan Kia Peng, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  Permanent
  MYR 2,300.00 - 3,000.00
 Job Description
  • Brief job description:

    • Provide information prior to guest arrival by following the guideline given and facilitate a seamless check-in process.

    • Provide information about the apartment complex, amenities, services, policies, and procedures.

    • Familiarize guests with the apartment’s features, appliances, and safety protocols.

    • Assist with the check-out process, ensuring all charges are settled, and keys/cards are returned, and ensure a smooth departure experience.

    • Maintain accurate records of guest information, preferences, and special request.

    • Collaborate with other team members, including housekeeping, maintenance, and the management to ensure a seamless guest experience.
 Skill Requirement
  • Customer Service
    Communication
    Problem-Solving
    Interpersonal Skills
    Attention to Detail
    Teamwork
    Time Management
 Qualication / Certification Requirement
  • Based in Eaton Residences by Sutera@KLCC, KUALA LUMPUR.

    Basic requirements

    Diploma or Degree in Hospitality Management or a related field is preferred.
    Strong communication skills in English and Malay; Mandarin or other languages are an advantage.
    Customer service orientation — ability to handle guest requests and complaints professionally.
 Benefits & Highlights
  • Annual Leave
  • Medical and Hospitalisation Leave
  • Medical Insurance
  • Training Provided
  • Allowance Provided
  • Performance Bonus
  • Overtime Pay