Hospitality Ambassador (TESTING)
  ADVANCED PRESTIGE SDN. BHD.
  Hospitality
   Kota Kinabalu, Sabah, Malaysia
  Permanent
  MYR 3,200.00 - 4,500.00
 Job Description
  • Greet guests warmly and authentically upon arrival
  • Anticipate guest needs and offer personalized assistance
  • Create memorable moments through thoughtful gestures and local insights
  • Liaise with front desk, F&B, housekeeping, and event teams to ensure seamless service
  • Handle special requests and VIP arrangements with discretion and care
  • Monitor guest feedback and escalate service recovery when needed
  • Uphold the tone, values, and visual identity of the establishment
  • Serve as a role model for service excellence and professionalism
  • Support promotional events, media visits, and guest-facing campaigns
  • Engage confidently with guests across languages and cultures
  • Provide clear, friendly guidance on facilities, schedules, and local attractions
  • Translate key information when needed (especially in bilingual settings)
 Skill Requirement
  • 1–2 years in guest-facing roles (hotel, resort, tourism, events, or F&B)
  • Experience in cultural programming, guest relations, or concierge services is a plus
  • Warm, approachable, and confident in engaging with diverse guests
  • Passionate about local culture, traditions, and storytelling
  • Detail-oriented with a proactive mindset
  • Calm and professional under pressure
  • Team player with strong communication skills
 Qualication / Certification Requirement
  • Minimum SPM or equivalent; diploma in hospitality, tourism, or communications preferred
  • Proficiency in English and Bahasa Malaysia; additional languages (e.g., Mandarin, local dialects) are an asset
  • Basic computer literacy (email, scheduling tools, guest management systems)
 Benefits & Highlights
  • Career advancement pathways in guest relations, cultural programming, and leadership
  • Cross-training opportunities across departments (front office, events, F&B)
  • Performance incentives and guest commendation bonuses
  • Employee of the Month spotlight with perks
  • Staff meals provided during shifts
  • Uniforms with local flair and grooming support
  • Staff parties and themed celebrations curated with music, games, and local flavor